Question 1

What is a VPN and why do I need one?

Accepted Answer

A VPN (Virtual Private Network) encrypts your internet traffic and routes it through a secure server, hiding your IP address and protecting your data from hackers, ISPs, and surveillance. It's essential for privacy, security on public Wi-Fi, and accessing content without restrictions.

Question 2

Do you keep any logs of my activity?

Accepted Answer

No. We operate a strict no-logs policy. We do not monitor, record, or store any of your browsing activity, connection timestamps, or IP addresses. Your privacy is our top priority.

Question 3

How many devices can I connect at once?

Accepted Answer

You can connect up to 10 devices simultaneously with a single account. The VPNClient app is available for Windows, macOS, Linux, Android, iPhone, iPad, and Android TV.

Question 4

Which VPN protocols do you support?

Accepted Answer

We support WireGuard® — the most modern, fastest, and most secure VPN protocol available. WireGuard offers significantly better performance and stronger encryption compared to legacy protocols like OpenVPN or IKEv2.

Question 5

Is there a contract?

Accepted Answer

No. VPNSoEasy is a single $5/month plan with no long-term contracts and no hidden fees. Cancel anytime by emailing info@vpnsoeasy.com and keep access until the end of your billing period.

Question 6

How much does it cost?

Accepted Answer

$5/month, flat. One simple plan with unlimited bandwidth, all server locations, up to 10 devices, and email support. No tiers, no upsells, no surprises.

Question 7

How do I get started?

Accepted Answer

Create your account, subscribe to the $5/month plan, and open your dashboard. Install the VPNClient app for your device from the downloads section of your dashboard (it is listed as VPNClient in the app stores), then sign in to the app with the VPN username and password shown on your dashboard. We also email those login details to you. No technical setup is required.

Question 8

Can I use a different VPN app or set it up on a router?

Accepted Answer

No. VPNSoEasy connects only through the VPNClient app, which you download from your dashboard. We do not provide configuration files or manual setup for other VPN apps or routers.

Question 9

Will a VPN slow down my internet speed?

Accepted Answer

With WireGuard® and our optimized server infrastructure, speed loss is minimal — typically less than 5%. Many users don't notice any difference in their day-to-day browsing, streaming, or gaming.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure payment processor. All transactions are encrypted and your payment details are never stored on our servers.

VPNSoEasy FAQ